F.A.Q
SHIPPING & DELIVERY
Where do you ship?
We offer worldwide shipping.
How long does it typically take for your products to be dispatched?
Usually it takes 48-72 hours of processing your order.
How long does it typically take for my purchase to arrive once it’s dispatched?
Usually 6-9 business days, however, some larger items can take longer.
Are all of your products actually held in stock?
Yes all products listed in our shop are held in stock. We ship our products directly from our stock so you can be assured of a speedy delivery.
Is it safe to use my banking and card details on your Website?
Yes, shopping on our Website is completely safe. We use leading payment gateway providers that are Verisign Secured and PCI Compliant. At no point during the payment process do we handle your banking and card details, or store your banking and card details after the order is placed.
Your items are delivered by our fulfillment centers in US, EU and Asia and will be forwarded to you through your local postal service.
What are the delivery times?
Items are delivered according to the terms of your local post office and are usually delivered during business hours. (Monday through Friday, 9am to 5pm).
What if no one is home?
Don't worry, most of our items will be left in your mailbox if they are small enough and if the mailman does not have access to your mailbox, your package will be left at your local post office for you to pick up!
I have the wrong shipping address, what do I do?
Don't worry, contact us immediately and we will be happy to update it.
Simply send us your corrected address with your order number and we will change your information.
Change of address after receiving the delivery confirmation
According to our terms and conditions, once an order has been shipped from our warehouse, any changes to the order cannot be made and are the sole responsibility of the buyer.
RETURNS, EXCHANGES AND REFUNDS
I don't like my item, can I return it?Returns are accepted as long as they do not exceed 14 days from receipt of the package. However, all returned products must be in perfect condition and the return shipping costs must be paid by you. Proof of postage should then be emailed to us as proof of delivery.
** Promotional items and items on a flash-sale are not eligible for returns.
Can you refund my shipping costs?
Depending on the item and reason, refunds for shipping are allowed after review.
ORDER CHANGES
I changed my mind about my item, what should I do?
If you have changed your mind about your order, send us an email indicating the item to be changed and we will make the necessary arrangements. Please note that any order changes must be made within 2 hours of the original purchase.
- Can I change my item after I receive the email confirmation?
Unfortunately not. All items that have left our warehouse cannot be changed.
DAMAGED ITEMS
What should I do if I received a damaged item?If you have received a damaged item, let us know immediately and you will have the option of a refund or exchange.
OTHER
The management reserves the right to refuse any return/refund and each case is subject to the sole decision of the company.
The company will not be responsible for any errors in the shipping addresses provided by the customer and will be subject to the return of the product before receiving a refund.
Any address changes are subject to management approval and shipped/completed orders are strictly non-changeable.
Emails & Notification
Unreceived confirmation mailIf you have not received an email confirming your purchase, notify us immediately through our contact form with your full name, address and delivery city and we will help you fix the problem as soon as possible.
Sometimes our emails may end up in your junk mail or other folders, we ask you to check them before contacting us.
Partnerships and Sponsorships
We currently do not have any sponsorship or partnership programs. However, if you have any good ideas, please feel free to send us an email.
How can I contact you?
If you have any questions, please contact us on the Contact page.